Cookie Policy

This Cookie Policy explains how DeskVoice (“we,” “us,” “our”), operated by Brown Neyra Sales 85 Corp, a Florida corporation, uses cookies and similar technologies when you visit deskvoice.ai. It should be read together with our Privacy Policy, which explains how we handle personal information more broadly.

1. What Are Cookies?

Cookies are small text files that a website places on your device to store information — for example, to remember your preferences or to understand how the site is used. Cookies set by the site you are visiting are called first-party cookies; cookies set by another domain are called third-party cookies.

Alongside cookies, we use related technologies such as your browser’s localStorage and sessionStorage, pixels, and software development kits (SDKs) embedded by the third-party services described below. In this policy, we refer to all of these collectively as “cookies.”

2. Types of Cookies We Use

A. Strictly Necessary Cookies

These are required for the website to function and cannot be switched off in our systems. They are set in response to actions you take, such as logging in, keeping a secure session, or recording your cookie choices. You can set your browser to block them, but some parts of the site will not work.

• Session & security: maintaining a logged-in session and protecting against cross-site request forgery.
• Consent storage: a first-party value named dv_cookie_consent stored in localStorage that remembers whether you accepted or declined non-essential cookies, so we don’t ask you on every page.

B. Analytics & Performance Cookies

These help us understand how visitors interact with the site — which pages are visited, how long people stay, and whether anything is broken — so we can improve it. This information is aggregated and is not used to identify you personally.

• Google Analytics 4 (property G-ZDRHSN0YYR), provided by Google LLC. It sets cookies such as _ga and _ga_<container> to distinguish visitors and measure usage. These load only after you accept non-essential cookies.

C. Functional / Preference Cookies

These remember choices you make to give you a better experience, such as your language (English or Spanish) and other display preferences.

D. Third-Party & Embedded Services

Some pages include tools operated by other companies, which may set their own cookies when you interact with them. Their use of data is governed by their own policies:

• Cal.com — powers our “Book a call” scheduling links and embeds.
• Stripe — handles billing and payment processing, and uses cookies for fraud prevention.
• Cloudflare — delivers and secures the site and may set cookies used to identify trusted traffic and mitigate abuse.
• Google Fonts — serves the typefaces used on the site.

3. Legal Basis and Your Choices

Strictly necessary cookies are used on the basis of our legitimate interest in operating a secure, functioning website. Analytics and other non-essential cookies are used only with your consent, which you give through our cookie banner and can withdraw at any time.

4. Managing Your Preferences

You can control cookies in several ways:

• Cookie banner: when you first visit, you can Accept or Decline non-essential cookies. To change your choice later, clear this site’s data in your browser and the banner will appear again.
• Browser settings: most browsers let you block or delete cookies through their settings or privacy menu. Refer to your browser’s help pages for instructions.
• Google Analytics opt-out: you can install Google’s browser add-on at tools.google.com/dlpage/gaoptout.

5. Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for how to interpret DNT, we do not currently respond to these signals. We honor the choice you make in our cookie banner instead.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or in applicable law. When we do, we will revise the “Last updated” date above.

7. Contact

For any questions about this Cookie Policy or our use of cookies:

DeskVoice
Operated by Brown Neyra Sales 85 Corp
Email: [email protected]