Live · answering
Omnichannel
One assistant, every channel.
Answers the phone and your website chat — 24/7, in English or Spanish.
The blind spot
It's 7:43 PM on a Tuesday.
It's 7:43 PM on a Tuesday.
Sofia's tooth is throbbing.
Without DeskVoice
She Googles dentist near me and starts down the list. Your practice is third.
She calls. It rings. Voicemail. She hangs up at "...please leave a message after the tone."
She calls the next one. A human picks up. They speak English. So does she — but her native language is Spanish and she isn't clearly understanding, so she hangs up, very frustrated.
She calls the third. They book her at 10 AM tomorrow.
By 8:15, she has a dentist. It isn't you.
With DeskVoice
Same Google search. She calls. DeskVoice picks up on the first ring.
She speaks Spanish. DeskVoice switches to Spanish — she didn't have to ask.
DeskVoice pulls up your live calendar, offers her three slots, books the one she picks. Confirmation SMS arrives before she hangs up.
You wake up to a booked appointment, a transcript, and an SMS with everything Sofia said about her tooth — so the team is ready when she walks in.
She becomes a patient at your practice.
A typical practice loses
35%
of inbound calls are lost — mostly from after-hours, weekends or during the lunch rush. The client only has a small window of time to make the appointment and ends up not getting through when they have their free time.
